Information and Advice for Adults in East Dunbartonshire

Category: Case Studies (Page 2 of 2)

Mrs F, Lenzie

Mrs F has had recent knee replacement operation.  Mrs F explained that she was in a lot of pain and was quite down by her perceived lack of recovery. Mrs F also confided with the OPAL team member that she is also in tears most of the time.

A referral was made to her G.P for further treatment and advised her of Physio and also to have some adaptions fitted in her home. Information and was sent to her about local older people and arts and crafts groups which operate in the Lenzie area,  Mrs F explained “regular contact always cheers her up”.  OPAL referred Mrs F to two local groups and Mrs F has stated that she values the regular contact and stated that she is extremely content with what one phone call has achieved on her behalf.

Robert, East Dunbartonshire

Robert is elderly and lives with his wife. He has a problem with his roof and has had three companies out to look but the problem still persists. He has even went up to look himself, climbing up a height on ladders. OPAL advised not to do this again and liaised with Trading Standards for a list of reputable local tradesmen.

Robert re-contacted to thank OPAL profusely as the problem was fixed, and at not as much cost as previously quoted. He said it was making him and his wife ill with worry and thanked his OPAL adviser for peace of mind, saying he will be giving the OPAL number to all of his neighbours.

Mrs B, Torrance

Mrs B was referred by her GP for a benefits check.  OPAL assisted her by contacting both the pension service and DWP and going through an income check based on her present circumstances.

Mrs B’s State Pension was increased, she was awarded high rate attendance allowance and pension credit. She was also referred to Counselling Services and an appointment was made with a Wellbeing Adviser.

Mrs B feels she has made very positive steps and was previously unaware of entitlement to benefits or what other help was available and thanked OPAL so much for the help we have given her.

Ms M, Kirkintilloch

Miss M called OPAL as she was in rent arrears with the Local Authority for £780 and was facing eviction from her home. Miss M has a disabled child under 4 so was feeling extremely stressed and unwell.

As Miss M was at college and had received a bursary; she had to use this money for the upkeep of her home, paying utility bills and buying food but had fallen into rent arrears.

OPAL referred Miss M to citizens advice who assisted her to complete a housing benefit application and a request for a backdated of payment to when her college course ended. This was successful and full housing benefit was awarded and the arrear was reduced with this payment.

Miss M has secured her home and thanked OPAL profusely for the help and assistance she received.

Thomas, Bearsden

Thomas called OPAL after his GP advised him to grant Power of Attorney to his daughter. Thomas was having memory issues, and was not really sure what Power of Attorney is, or why he should be taking it out. The OPAL adviser explained to Thomas and his daughter about Power of Attorney, and helped them to find a solicitor who would do the job for a reasonable price.

When the draft Power of Attorney document arrived, the OPAL adviser supported Thomas to read over it and make sure that it suited his needs and his circumstances. The OPAL adviser helped Thomas to understand the process, and gave him written information to back up their conversations.

May, Lennoxtown

May called OPAL because she felt that she needed a handrail next to the steps up to her front door, because she was starting to struggle with getting in and out of the house. The OPAL adviser asked if she had ever had an Occupational Therapy assessment, and she had not. The OPAL adviser made a referral to the Community Occupational Therapy team for an assessment, and the duty OT worker phoned her to assess her level of risk before adding May to the waiting list.

The OPAL adviser suggested that May might be eligible for Attendance Allowance, and May agreed to an Income Maximisation check. The OPAL adviser referred her to Citizens Advice Bureau, who paid her a home visit to complete the forms. Following her successful application for AA, May was also eligible for the MyBus service, and the OPAL adviser supported her to make an application for MyBus.

Ms A and Mr B, Kirkintilloch

Ms A has been living with Mr B for several years, they both have learning difficulties. Ms A is now pregnant, and their GP and the Social Work department have expressed concerns about the safety and security of the child once it is born. Naturally, Ms A and Mr B want to address these concerns, but they do not really know what to do.

Mr B phoned OPAL, and the OPAL adviser referred them to Independent Advocacy. Their Advocacy Worker was able to help them prepare to meet with the Social Workers, and helped them to understand the specific concerns of the GP and Social Work. The Advocacy Worker also helped them to understand the Action Plan that the Social Workers put in place for them.

Miss D, Bishopbriggs

Miss D called OPAL because she was looking for a service to deliver shopping to the house. The OPAL adviser was able to give her details of care agencies that can do so. In the process of exploring why Miss D could not go out for her own shopping, Miss D disclosed that she has had a couple of falls but that she has not told her GP about this ‘because I would feel foolish’.

The OPAL adviser explained to her that falls were important to know about because they often led to injuries and hospital admissions, and her GP would want to do something about it. Miss D agreed to the OPAL adviser making a referral to the Falls Prevention Service, and she agreed to discuss it with her GP the next time she made an appointment.

Mr H, London

Mr H visited his parents in Milton of Campsie over Christmas, and was alarmed about how frail he found them. He had to return to London before New Year because of work commitments, but he phoned OPAL on his lunch break and spoke to an adviser about his concerns.

The OPAL adviser spoke to Mr H’s parents, and they agreed to a series of measures including having a Community Care Assessment carried out, an Income Maximisation check, and having a Community Alarm installed with fall detector pendants. The OPAL adviser kept in contact with Mr H by email, so that he did not have to take time out of his working day to remotely manage his parents’ care.

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