Miss M called OPAL as she was in rent arrears with the Local Authority for £780 and was facing eviction from her home. Miss M has a disabled child under 4 so was feeling extremely stressed and unwell.

As Miss M was at college and had received a bursary; she had to use this money for the upkeep of her home, paying utility bills and buying food but had fallen into rent arrears.

OPAL referred Miss M to citizens advice who assisted her to complete a housing benefit application and a request for a backdated of payment to when her college course ended. This was successful and full housing benefit was awarded and the arrear was reduced with this payment.

Miss M has secured her home and thanked OPAL profusely for the help and assistance she received.