Mrs F has had recent knee replacement operation.  Mrs F explained that she was in a lot of pain and was quite down by her perceived lack of recovery. Mrs F also confided with the OPAL team member that she is also in tears most of the time.

A referral was made to her G.P for further treatment and advised her of Physio and also to have some adaptions fitted in her home. Information and was sent to her about local older people and arts and crafts groups which operate in the Lenzie area,  Mrs F explained “regular contact always cheers her up”.  OPAL referred Mrs F to two local groups and Mrs F has stated that she values the regular contact and stated that she is extremely content with what one phone call has achieved on her behalf.