Robert is elderly and lives with his wife. He has a problem with his roof and has had three companies out to look but the problem still persists. He has even went up to look himself, climbing up a height on ladders. OPAL advised not to do this again and liaised with Trading Standards for a list of reputable local tradesmen.

Robert re-contacted to thank OPAL profusely as the problem was fixed, and at not as much cost as previously quoted. He said it was making him and his wife ill with worry and thanked his OPAL adviser for peace of mind, saying he will be giving the OPAL number to all of his neighbours.