Thomas called OPAL after his GP advised him to grant Power of Attorney to his daughter. Thomas was having memory issues, and was not really sure what Power of Attorney is, or why he should be taking it out. The OPAL adviser explained to Thomas and his daughter about Power of Attorney, and helped them to find a solicitor who would do the job for a reasonable price.
When the draft Power of Attorney document arrived, the OPAL adviser supported Thomas to read over it and make sure that it suited his needs and his circumstances. The OPAL adviser helped Thomas to understand the process, and gave him written information to back up their conversations.