Mr H visited his parents in Milton of Campsie over Christmas, and was alarmed about how frail he found them. He had to return to London before New Year because of work commitments, but he phoned OPAL on his lunch break and spoke to an adviser about his concerns.

The OPAL adviser spoke to Mr H’s parents, and they agreed to a series of measures including having a Community Care Assessment carried out, an Income Maximisation check, and having a Community Alarm installed with fall detector pendants. The OPAL adviser kept in contact with Mr H by email, so that he did not have to take time out of his working day to remotely manage his parents’ care.