Miss D called OPAL because she was looking for a service to deliver shopping to the house. The OPAL adviser was able to give her details of care agencies that can do so. In the process of exploring why Miss D could not go out for her own shopping, Miss D disclosed that she has had a couple of falls but that she has not told her GP about this ‘because I would feel foolish’.

The OPAL adviser explained to her that falls were important to know about because they often led to injuries and hospital admissions, and her GP would want to do something about it. Miss D agreed to the OPAL adviser making a referral to the Falls Prevention Service, and she agreed to discuss it with her GP the next time she made an appointment.