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Month: April 2016
Thomas called OPAL after his GP advised him to grant Power of Attorney to his daughter. Thomas was having memory issues, and was not really sure what Power of Attorney is, or why he should be taking it out. The OPAL adviser explained to Thomas and his daughter about Power of Attorney, and helped them to find a solicitor who would do the job for a reasonable price.
When the draft Power of Attorney document arrived, the OPAL adviser supported Thomas to read over it and make sure that it suited his needs and his circumstances. The OPAL adviser helped Thomas to understand the process, and gave him written information to back up their conversations.
May called OPAL because she felt that she needed a handrail next to the steps up to her front door, because she was starting to struggle with getting in and out of the house. The OPAL adviser asked if she had ever had an Occupational Therapy assessment, and she had not. The OPAL adviser made a referral to the Community Occupational Therapy team for an assessment, and the duty OT worker phoned her to assess her level of risk before adding May to the waiting list.
The OPAL adviser suggested that May might be eligible for Attendance Allowance, and May agreed to an Income Maximisation check. The OPAL adviser referred her to Citizens Advice Bureau, who paid her a home visit to complete the forms. Following her successful application for AA, May was also eligible for the MyBus service, and the OPAL adviser supported her to make an application for MyBus.
Ms A has been living with Mr B for several years, they both have learning difficulties. Ms A is now pregnant, and their GP and the Social Work department have expressed concerns about the safety and security of the child once it is born. Naturally, Ms A and Mr B want to address these concerns, but they do not really know what to do.
Mr B phoned OPAL, and the OPAL adviser referred them to Independent Advocacy. Their Advocacy Worker was able to help them prepare to meet with the Social Workers, and helped them to understand the specific concerns of the GP and Social Work. The Advocacy Worker also helped them to understand the Action Plan that the Social Workers put in place for them.
Miss D called OPAL because she was looking for a service to deliver shopping to the house. The OPAL adviser was able to give her details of care agencies that can do so. In the process of exploring why Miss D could not go out for her own shopping, Miss D disclosed that she has had a couple of falls but that she has not told her GP about this ‘because I would feel foolish’.
The OPAL adviser explained to her that falls were important to know about because they often led to injuries and hospital admissions, and her GP would want to do something about it. Miss D agreed to the OPAL adviser making a referral to the Falls Prevention Service, and she agreed to discuss it with her GP the next time she made an appointment.
Mr H visited his parents in Milton of Campsie over Christmas, and was alarmed about how frail he found them. He had to return to London before New Year because of work commitments, but he phoned OPAL on his lunch break and spoke to an adviser about his concerns.
The OPAL adviser spoke to Mr H’s parents, and they agreed to a series of measures including having a Community Care Assessment carried out, an Income Maximisation check, and having a Community Alarm installed with fall detector pendants. The OPAL adviser kept in contact with Mr H by email, so that he did not have to take time out of his working day to remotely manage his parents’ care.